Questions people ask us

Every load size includes a weight allowance — 200 lbs on a single item, 1,500 lbs on a half van, 3,000 lbs on a full van — which covers normal household junk, furniture and yard waste comfortably. Heavy materials like concrete, brick, tile, dirt, soil, gravel and roofing are quoted by weight instead, because the dump charges those by the tonne. We tell you before we load, never after.

Upload photos for an Instant Photo Estimate, send the quote form, or text photos of the pile to 604 555-5555. Photos are the fastest way to a tight price range, and the final price is confirmed on arrival before we load.

By volume — how much space your items take up in our 14-foot cube van. A single item starts at $99, a minimum load is $149, and a full van is $629. Labour and disposal fees are all included, and each size carries a weight allowance (200 lbs on a single item up to 3,000 lbs on a full van).

Yes. Online you get an Instant Photo Estimate — an Estimated Price Range. On arrival your hauler verifies the load size and confirms the exact final price, and nothing is loaded until you approve it. Know the range before we come, know the exact price before we lift.

Often yes, depending on where you are and how the day's route is running. Call or text and we will tell you honestly what is open.

No. We carry items out from wherever they are — basement, third floor, back of the shed. Moving the easy things to one spot can shrink the load and speed up the visit, and helping load takes 10% off, but none of it is required.

Someone should be there at the start to point out what goes and approve the price. After that you are free to leave, or you can arrange access and confirm by phone.

It helps to separate anything you are keeping and to bag loose clutter. Tell us if items are being donated and we will keep them undamaged and drop them off.

Let us know if you are in a lane, a tower or a permit-only street. We plan around loading zones and elevator bookings all week.

Almost anything we can carry out for you: furniture, mattresses, appliances, electronics, boxes, renovation debris, yard waste, garage and shed contents, hot tubs and old sheds.

Hazardous material — paint, solvents, fuel, propane, asbestos — plus biohazard and medical waste, and vehicles. Ask us and we will point you to the right drop-off depot.

Yes. Mattresses go to a mattress recycling program and appliances with refrigerant go to a facility licensed to remove it.

Yes. Hot tubs are cut down on site and hauled out. Send a photo with your quote request so we bring the right tools.

No, and that is the point of sorting the load. Usable furniture goes to donation partners, metal and clean wood get recycled, electronics go to certified e-waste, and green waste goes to composting.

Yes. Point out what should be donated and we keep it separate and undamaged in the truck.

Most residential loads take 20 to 60 minutes on site. Full cleanouts run longer and we give you a realistic window when we book.

We protect doorways and floors on the way out and take doors off hinges rather than forcing a couch through. Tell us about tight turns in advance.

Everything you point at, from wherever it is sitting — upstairs, out back or at the bottom of the yard. We carry it out for you; you do not need to move it first.

We walk the property with you, agree what stays, and clear the rest room by room. Larger homes take several loads and sometimes several days, all quoted before we start.

Yes. Give us the listing or completion date and we work backwards from it.

We set aside anything that looks personal or valuable — documents, photos, jewellery — and show it to you rather than loading it.

Call or text as early as you can and we will move it.

Rain rarely stops a haul, but snow and ice sometimes do. If we have to move your slot we tell you as early as possible and rebook.

Haul Hounds is small and owner-run, so you get the same familiar face each visit. You point. We haul. We do all the lifting, and where an item genuinely needs two people we arrange the extra help.

Tell us right away and we deal with it directly.

Metro Vancouver and the Fraser Valley, from Vancouver through to Langley, including Surrey, Delta, White Rock, Richmond, Burnaby, the Tri-Cities, the North Shore, Maple Ridge and Pitt Meadows.

No. Your quote is based on the load, not the drive, anywhere inside our service area.

Ask us. If the route works we will say yes, and if it does not we will tell you straight rather than waste your time.