Privacy Policy

Information we collect

When you request a quote we collect the details you enter: your name, phone number, email address, city or neighbourhood, the type of junk you need removed, roughly how much of it there is, your preferred timeline, any extras and any notes you add.

If you call, text or email us, we keep the contact details and the content of that conversation so we can respond and keep a record of the work discussed.

How we use your information

We use your information to prepare a quote, arrange and carry out pickups, contact you about a booking, and keep records for accounting purposes.

We do not sell your information, and we do not use it for advertising by third parties.

Storage and security

Quote requests submitted through this website are stored in our secure booking system and are accessible only to people who need them to respond to your request.

We keep quote requests and booking records for as long as we need them to serve you and to meet Canadian accounting and tax requirements, and you can ask us to delete information we no longer need.

Sharing with others

We share information only with the hauler assigned to your pickup and with service providers we rely on to operate the business, such as our website and scheduling systems.

We may disclose information where required by Canadian law.

Cookies and analytics

This website does not use advertising or tracking cookies, and it does not load third-party analytics or advertising scripts. The only information it stores is what you send us through the quote form.

Your choices

You can ask us to correct or delete the information we hold about you. Contact us at info@haulhounds.ca or call 604 555-5555 and we will action the request.

You can ask us to stop contacting you at any time.

Changes to this policy

If we change this policy we will update this page. Contact us if you would like to know what changed.

Contact us about privacy

Email info@haulhounds.ca or call 604 555-5555.